EC77 Privacy Policy – Our commitment to protecting your personal data

EC77 (ec77.click) provides online gaming services in Bangladesh and around the world. We believe that every member's right to privacy is a fundamental right. EC77 therefore makes clear through this Privacy Policy how your personal information is handled.

This privacy policy applies to EC77's website, mobile app, and all digital services. By creating an account or using our services, you agree to this policy.

This policy is part of our Terms & Conditions and Responsible Gaming Policy linked. If you have any questions, feel free to contact us directly.

EC77 only collects data that is necessary to provide our services. No unnecessary information is collected. The data we collect includes:

We do not collect sensitive data such as religious beliefs, political opinions, or health information, nor do we have any need to.

EC77 uses collected data only for specified purposes. No information is used beyond what is permitted under this privacy policy:

• Account management: Your data is used to create, manage, and secure your account.
• Payment processing: Your financial information is used to process deposits and withdrawals securely.
• Customer Support: We need your information to resolve issues and provide you with the right support.
• Fraud Prevention: Your data is analyzed to detect unusual activity and keep your account secure.
• Responsible Gaming: Member gaming patterns are monitored, and support is provided when needed.
• Legal Obligations: To provide information required by regulatory authorities.
• Service Improvement: Anonymous statistical analysis to improve the platform experience.

EC77 does not sell your personal data. However, data may be shared in the following limited circumstances:

• Payment Providers: Limited data is shared with payment partners such as Mobile Pay, Nagad, and Rocket to process transactions.
• Legal Requirements: Data may be disclosed in response to a valid order from a court or regulatory authority.
• Fraud Prevention: Anonymized data may be shared with industry fraud prevention organizations.
• Game Providers: Minimum necessary data is shared with game providers to operate the games.

All third parties with whom data is shared are contractually bound to uphold the same privacy standards.

EC77 uses cookies on its website. Cookies are small files stored in your browser that help make the site easier to use. We use the following types of cookies:

• Essential Cookies: Maintaining login sessions and ensuring security — the site cannot function properly without these.
• Functional Cookies: Remembering your language preference and display settings.
• Analytics Cookies: To anonymously track site visits and identify which pages are viewed most.

You can disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain features on the site.

EC77 follows the highest industry standards to protect your data. Our security measures include:

• 256-bit SSL/TLS encryption — every connection you make is secured.
• Data stored in end-to-end encrypted databases.
• Regular security audits and penetration testing.
• Two-factor authentication (2FA) available.
• Automated alerts to detect suspicious login attempts.
• Restricted server access — authorized personnel only.

Please note, however, that no organization can guarantee 100% security on the internet. Keep your password confidential and avoid logging in over public Wi-Fi.

Every EC77 member has the following rights over their personal data:

• Right to access: You may request a copy of the data EC77 holds about you at any time.
• Right to Rectification: If any of your information is incorrect, you can request that it be updated.
• Right to erasure: After account closure, you can request deletion of your data (beyond what we are legally required to retain).
• Right to object: You may object to the processing of your data for specific purposes.
• Data Portability: You may request a copy of your data in a portable format (CSV/JSON).
• Right to Restrict Processing: In certain circumstances, you may request that the processing of your data be temporarily restricted.

To exercise these rights support@ec77.clickEmail us or reach out via live chat. We will respond within 30 days.

EC77 does not retain data longer than necessary. The data retention periods are as follows:

• Account Details: For the duration of your active account, and up to 5 years after closure (as required by law).
• Financial Transactions: Up to 7 years, as required by regulatory obligations.
• KYC Documents: 5 years after verification.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
• Support conversations: Deleted 2 years after last contact.

After the retention period, your data is securely deleted or anonymized.

EC77 does not collect data from or provide services to anyone under the age of 18.

We verify age at the time of registration. If we find evidence that a minor's data has been collected inadvertently, that data is deleted immediately and the account is closed.

If a parent or guardian believes their child is using EC77, please contact support@ec77.click immediately.

EC77 may update this Privacy Policy as needed. When changes are made:

• The "Last Updated" date at the top of the page will be revised.
• Members will be notified by email when significant changes are made.
• Continued use of EC77 after any changes takes effect constitutes acceptance of the updated policy.

Please check this page from time to time to stay up to date on how your information is protected.

For any privacy-related questions, concerns, or to exercise your rights, please contact us:

Once a complaint is submitted, we will provide an initial response within 14 business days. Complex matters will be resolved within a maximum of 30 business days.